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How Chargebacks Work & Why Wellness Merchants Should Avoid Them

Getting lost in the labyrinth of payment processing can be a tall order, especially for those pioneering in the wellness industry. If you're a merchant specializing in burgeoning areas like CBD, Kratom, or Nutra, one term you would have frequently encountered is 'chargebacks'. Let's dive into understanding what this term means and why its avoidance is pivotal for the longevity and success of your business.



Unraveling the Chargeback Mystery


Unraveling the Chargeback Mystery

In essence, a chargeback is a transaction reversal meant to serve as a form of consumer protection from fraudulent activities. It’s a transaction that was formally disputed by the customer and reversed by the credit card provider. Reasons might include unauthorized usage of the card, dissatisfaction with the product or service, or a scenario where the customer did not even receive what was purchased.


The issuing bank then delves into investigation mode. If the dispute is valid, the bank forcibly reverses the transaction, pulling the funds from the merchant's account and returning them to the customer.


When a chargeback occurs, the merchant not only loses the amount of the transaction but also bears additional costs associated with the dispute. The bank returns the money back to the customer, leaving the merchant with a void sale.


The Importance of Sidestepping Chargebacks

Chargebacks pack more punch than being mere transaction reversals. Their fallout can be notably damaging, making it crucial for wellness merchants to avoid them:


  • Protect Your Profits: With every approved chargeback, your profits take a hit - you lose the transaction value, coupled with shipping fees, and any associated processing charges.

  • Maintain A Pristine Reputation: A high chargeback rate can make your business appear unreliable or suspicious, impacting your relationship with existing customers and deterring potential new ones.

  • Prevent Elevated Fees: If your business gets labeled as 'high risk' due to recurrent chargebacks, it can lead to higher payment processing fees.

  • Forging An Armor Against Chargebacks


Battleground as it might be, the war against chargebacks is not unconquerable. Here's how you can shield your business:


  1. Spruce up Your Customer Service: Make sure to have distinguished communication channels and a smooth return policy. Endeavor to resolve customer queries promptly and efficiently.

  2. Tighten up Security Measures: Reduce vulnerability to fraudulent transactions by implementing stringent security protocols like CVV or ID verification.

  3. Use Certificates of Analysis (CoAs): Provide readily accessible CoAs with your products. These verified, lab-tested proof documents help customers confirm product authenticity and contents, reducing the chances of chargebacks.


In sum, chargebacks pose a significant, but manageable concern for merchants in the CBD, Kratom, or Nutra industry. By gaining a comprehensive understanding of the challenge and taking proactive measures to mitigate it, you can fortify both your reputation and bottom line!


Need a compliant payment processor to avoid chargebacks? Request your demo!



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